December 08, 2022

User Request Management using

To ensure seamless IT processes, it is advisable to not allow users to initiate and approve their own requests. An organization must configure approvers and define policies to control the journey of a request for enhanced visibility and security.

Streamline user request management with

If you are using Microsoft Teams, allows you to manage user request lifecycle for effortless administration. offers an automated approval workflow with easy navigation that allows you to review and approve all requests for new teams, sites, and Yammer groups.

Workflow stages

The request workflow begins with request creation where user supplies all the information that approvers need to review in the request. As a request is submitted for approval, its approvers are notified. Notifications are sent according to the email type configured by administrator. Approvers receive an email with details of the request from where they can directly review, approve, and reject the request if email-based approval is enabled.

Now, to manage various workflow stages of a request, provides a separate dashboard where you can move a request to different stages after approving it. Once a request is initiated, it gets queued as pending request for IT approval. If it contains relevant information as required by your organization, it is accepted by approvers and the process is called request approval. Further, an approved request goes through a sequence of connected steps such as Pending and InProgress before completion. This is where gives you the flexibility to review and perform various actions on a request such as change status of the request to completed or rejected or re-initiate it if required.

Request fulfilment

All requests that are approved and completed are called valid requests. Rejected requests are those that are cancelled by approvers and are closed. However, such requests can be resumed if the reason for closing the request is resolved. Meanwhile, if a request gets failed due to some technical errors, it can be restarted and sent for approval again. Lastly, allows you to delete a request and re-initiate approval if needed but if you delete a request permanently, it cannot be restored as it is removed from the database. Furthermore, you can track the history of approvals and validate errors if found any.

This article gives you a basic idea on how to handle user requests effectively using and we hope you liked it.

To learn more about, please visit or contact to request a demo

Read more