December 09, 2020

Monitoring teams using analytics and reporting in MS Teams

Introduction

Microsoft Teams provides powerful analytics with a variety of reports to monitor usage and adoption. For example, you can see how often users chat through channels or which type of devices they use to access Teams, and so on.

These reports help you to get a comprehensive view of MS Teams and do not require complex PowerShell commands to run the scripts. By analyzing the usage patterns, your organization can then make informed decisions and elevate communication efforts to reach business goals without an error.

Using Microsoft Teams analytics and reporting feature, administrators can collect a granular view on the following reports:

1. Teams usage report

  • The Teams usage report gives you an overview of the usage activity in Teams.
  • It includes the number of active users and channels, so you can discover how many users are using Teams across your organization to collaborate.
  • The report also includes the number of guest users, and messages in each team.

2. Teams user activity report

  • The Teams user activity report shows details about the types of activities performed by users in your organization.
  • For example, how many users engage in 1:1 and group calls, how many meetings a user has organized or has participated in.
  • Also, the report includes other communication statistics such as how many users reply to chat messages or posts.

3. Teams device usage report

  • The Teams device usage report shows information about how users connect to Teams.
  • Using this report, you can know which devices are used to access Teams across your organization.

4. Teams live event usage report

  • The Teams live event usage report shows the activity overview for live events held in your organization.
  • It includes event status, start time, views, and production type for each event.
  • Also, you can see usage trends and who in your organization schedules, presents, and produces live events.

5. Teams PSTN blocked users report

  • The PSTN blocked users report displays those users who are blocked from making PSTN calls in Teams in your organization.
  • It shows information about each blocked user with their assigned phone number and the reason they were blocked.

6. Teams PSTN minute pools report

  • The Teams PSTN minute pools report gives details about audio conferencing and calling activity in your organization by displaying the number of minutes consumed during the current month.
  • It enlists a breakdown of activity including the license used for calls, total minutes available, used minutes, and license usage by location.

7. Teams PSTN usage report – Calling Plans

  • The Teams PSTN usage report gives details about calling activity for Calling Plans if your organization uses Microsoft as a telephony carrier.
  • The report includes the number of minutes that users spent in inbound and outbound PSTN calls and the cost of these calls.

8. Teams PSTN usage report – Direct Routing

  • The Teams PSTN usage report gives information about calling activity for Direct Routing if your organization uses its own telephony carrier.
  • The report includes the SIP address and the call start and end times.

Summary

Microsoft Teams analytics and reporting is an excellent way of monitoring teams and users. Using this, you can unlock hidden information and potential issues that exist within teams so that you can work around to resolve them in advance.

However, by using automated reports using TeamsHub by Cyclotron, you can get real-time insights into MS Teams without having to navigate through multiple admin portals. Additionally, scheduler-friendly reports can be then exported to any format for sharing and collaboration.

Through efficient monitoring and rich insights, TeamsHub by Cyclotron makes it simpler and easier for administrators to manage teams each day and identify any business communication issue that may hamper productivity in the company.

If you want to learn more about TeamsHub by Cyclotron, please visit https://teamshub.io or contact sales@cyclotrongroup.com to request a demo

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